About Me

Results-driven Senior Software Engineer (Salesforce Admin) with 4 years of experience in Financial Services domain, specializing in Salesforce Financial Cloud production support, incident resolution, and process automation. Proven track record of leading client-facing operations, driving AI-driven automation initiatives, and optimizing Salesforce ecosystems for performance and reliability. Adept at leveraging Generative AI and Agentic AI to drive operational efficiency and deliver enterprise-grade intelligent automation solutions.

Core Competencies

💻

Software Development

🏦

Financial Services

⚙️

Salesforce Admin & Financial Cloud

⚠️

Production Support & Incident Management

☁️

Amazon Web Services

⚡

Workflow Optimization

🤖

Automation & AI Integration

🔒

Security & Compliance

🤝

Leadership & Collaboration

🔄

Agile Methodologies

🔍

Root Cause Analysis (RCA)

♻️

Continuous Improvement

Skills & Expertise

Salesforce & CRM

85%

Python

70%

FastAPI

70%

SQL

70%

Generative AI

60%

Agentic AI

60%

Experience

September, 2021 - Present

Senior Software Engineer

💼 Capgemini | Bangalore, India

Manage and resolve 700+ Salesforce production incidents annually, including critical user issues, integrations, and automation breakdowns across multiple Salesforce modules, ensuring 99.9% service uptime and seamless client operations

Automated Salesforce Financial Cloud daily health checks using Windows batch jobs and command-line scripts — reducing manual monitoring time by 70%

Collaborate directly with clients to analyze business needs, and implement solutions aligning with compliance standards in financial services

Partnered with cross-functional teams and developers to resolve platform issues, optimize configurations, and enhance user experience

Leading an AI-driven automation initiative using Agentic AI to streamline production support lifecycle — from ticket triage to knowledge base generation, reducing manual intervention and response time

Perform Root Cause Analysis (RCA) for recurring incidents, implementing permanent fixes and preventive measures

🧩 Key Projects & Initiatives –

Smart Ordering Prototype –
AWS Workshop

Proposed a Generative AI Smart Ordering prototype leveraging AWS SageMaker, Bedrock, Lex, and Kendra, demonstrating intelligent order processing and contextual recommendations.

Internal L&D Collaboration –
GitHub Copilot

Collaborated with Learning & Development to design and deliver a training module on using GitHub Copilot for Java (Spring Boot) and Python (FastAPI/Flask) projects to enhance developer productivity.

AI-Enabled Support Automation
(In–Progress)

Architecting an Agentic AI-based automation system to automate ticket classification, impact analysis, and self-healing operations for production support

July, 2021 - August, 2021

Intern

💼 Moolya | Bangalore, India

Python application development with hands-on experience in frameworks like Flask, FastAPI, and ORM libraries

Acquired understanding of Software Development Life Cycle (SDLC) and learned basics of DevOps practices

🏆

Achievements

Automated manual daily checks via CMD batch jobs – 70% time savings in operational tasks.

Consistently achieved >95% SLA compliance in production support activities.

Recognized by management for technical innovation in developing AI-based automation concepts.

Awarded Certificate of Appreciation for solving Salesforce incidents independently, highlighting quick learning ability and problem-solving skills.

Led cross-functional automation and support for Salesforce Financial Cloud, ensuring business continuity, compliance and improving operational efficiency.

Enhanced system reliability by implementing structured root cause analysis (RCA) and continuous improvement practices, reducing recurring Salesforce incidents by 25%.

Tools & Technologies

💻 Languages & Frameworks

Python

FastAPI

Flask

Streamlit

💾 Databases & Backend

PostgreSQL

MySQL

REST APIs

☁️ Cloud

AWS

Bedrock

Sagemaker

EC2

Lex

Kendra

Amazon Lambda

🔧 Tools & Platforms

Salesforce

ServiceNow

Postman

Jira

Git

VS Code

🧠 AI Tools, Frameworks & Technologies

GitHub Copilot

LLMs

RAG

Ollama

Groq

Generative AI

LangChain

HuggingFace

Agentic AI

LangGraph

Microsoft AutoGen

Google ADK

Google Firebase

Certifications

AWS Certified Developer Associate

Amazon Web Services

Issued: January 2022

Salesforce Admin & Platform App Builder

Udemy

Issued: August 2024

Data Structures & Algorithms using Python

Udemy

Issued: November 2023

Generative AI using LangChain & HuggingFace

Udemy

Issued: September 2025

Git & GitHub

Udemy

Issued: June 2024

Agentic AI using LangGraph & LangChain

Udemy

In-Progress

Featured Projects

📝

Online Quiz Portal

Key features: MCQ creation, quiz creation, authenticating users and admins, assigning quiz to users and report generation.

Currently working to enhance the Quiz Portal app using Generative AI for auto generating MCQ

Java Spring Boot Microservices Hibernate JPA RestClient

📚

Library Application

Built an enterprise-grade Library Management System using FastAPI with modular microservices for User, Admin, Book, Borrow, and Security operations. Implemented JWT-based authentication, role-based access control, and Kafka event-driven workflows for approvals.

FastAPI Python Kafka PostgreSQL JWT RBAC

✨

Smart Quiz Generation

Developed an intelligent Quiz Portal using Python microservices for quiz creation, user management, and result generation. Integrated Agentic AI with LangGraph to automatically generate, evaluate, and personalize quizzes, delivering a scalable and adaptive assessment platform.

Python LangChain LangGraph FastAPI Groq JWT RBAC

Education

Bachelor of Technology in Computer Science Engineering

Alliance University | Bangalore, Karnataka

August 2017 - July 2021

Specialized in Computer Science with a focus on Artificial Intelligence and Machine Learning. Thesis: "Crop Yield Prediction using Machine Learning Techniques".

Class 10 & 12

Burnpur Riverside School | Burnpur, West Bengal

2015 - 2017

Pursued Computer Science in Class 10 and 12, developing early interest and fundamentals in programming and technology.

Get In Touch

📧

shusovan.chakraborty98@gmail.com

📱

+91 8918792672

💼

https://www.linkedin.com/in/shusovan-chakraborty/