About Me

Dynamic Software Engineer with 4 years of experience in Generative AI automation, Salesforce Financial Cloud, and incident management. Skilled in building Agentic AI systems and proficient in Python development, Salesforce, and deploying AI-driven solutions to enhance operational efficiency.

Core Competencies

💻

Software Development

🏦

Cloud-Native Application Development (AWS)

⚙️

Generative AI & Agentic AI

⚠️

Retrieval-Augmented Generation (RAG) Architectures

☁️

Multi-Agent & Multi-LLM Orchestration

⚡

Human-in-the-Loop AI Systems

⚡

API & Microservices Architecture

🤖

AI Solution Prototyping & Rapid Innovation

🔒

Salesforce Financial Services Cloud

🤝

Cross-Functional Technical Leadership & Collaboration

🔄

Client-Facing Solution Architecture

🔍

Enterprise Automation & Workflow Orchestration

Skills & Expertise

Generative/Agentic AI Application Development

AI Workflow Orchestration

Prompt Design & Optimization

AI Output Validation & Quality Control

Automation of Operational Processes

Incident Analysis & Resolution (P1–P3)

Experience

September, 2021 - Present

Senior Software Engineer

💼 Capgemini | Bangalore, India

Developed AI-powered multi-LLM conversational chatbots using LangChain and LangGraph, achieving 85% autonomous resolution with 95% accuracy.

Engineered RESTful microservices with Python FastAPI, ensuring rapid communication between 15+ services.

Managed Salesforce Financial Cloud environment, resolving over 700 incidents annually with 99.9% uptime.

Automated daily health checks in Salesforce, reducing monitoring time by 70%.

Collaborated with clients on business needs, implementing compliant financial solutions.

Received a Certificate of Appreciation for exceptional problem-solving in Salesforce incident resolution.

🧩 Key Projects & Initiatives –

Multi-LLM ChatBot

Developed AI-powered conversational chatbot with LangChain and LangGraph supporting multiple LLM providers (Groq, HuggingFace, Meta LLaMA, Mistral), implemented multi-tool calling, web search capability, human-in-the-loop validation for critical decisions, and hallucination detection mechanisms achieving 85% autonomous resolution with 95% accuracy

Smart Ordering Prototype –
AWS Workshop

Proposed a Generative AI Smart Ordering prototype leveraging AWS SageMaker, Bedrock, Lex, and Kendra, demonstrating intelligent order processing and contextual recommendations.

Internal L&D Collaboration –
GitHub Copilot

Collaborated with Learning & Development to design and deliver a training module on using GitHub Copilot for Java (Spring Boot) and Python (FastAPI/Flask) projects to enhance developer productivity.

AI-Enabled Support Automation

Leading an agentic AI automation initiative, architecting a multi-agent RAG system with LangChain, LangGraph, LLMs from OpenAI and Anthropic to automate the incident management lifecycle.

July, 2021 - August, 2021

Intern

💼 Moolya | Bangalore, India

Python application development with hands-on experience in frameworks like Flask, FastAPI, and ORM libraries

Acquired understanding of Software Development Life Cycle (SDLC) and learned basics of DevOps practices

🏆

Achievements

Automated manual daily checks via CMD batch jobs – 70% time savings in operational tasks.

Consistently achieved >95% SLA compliance in production support activities.

Recognized by management for technical innovation in developing AI-based automation concepts.

Awarded Certificate of Appreciation for solving Salesforce incidents independently, highlighting quick learning ability and problem-solving skills.

Led cross-functional automation and support for Salesforce Financial Cloud, ensuring business continuity, compliance and improving operational efficiency.

Enhanced system reliability by implementing structured root cause analysis (RCA) and continuous improvement practices, reducing recurring Salesforce incidents by 25%.

Tools & Technologies

💻 Languages & Frameworks

Python

FastAPI

Flask

Streamlit

💾 Databases & Backend

PostgreSQL

MySQL

REST APIs

☁️ Cloud

AWS

Bedrock

Sagemaker

EC2

Lex

Kendra

Amazon Lambda

🔧 Tools & Platforms

Salesforce

ServiceNow

Postman

Jira

Git

VS Code

🧠 AI Tools, Frameworks & Technologies

GitHub Copilot

LLMs

RAG

Ollama

Groq

Generative AI

LangChain

HuggingFace

Agentic AI

LangGraph

Microsoft AutoGen

Google ADK

Google Firebase

Certifications

AWS Certified Developer Associate

Amazon Web Services

Issued: January 2022

Salesforce Admin & Platform App Builder

Udemy

Issued: August 2024

Data Structures & Algorithms using Python

Udemy

Issued: November 2023

Generative AI using LangChain & HuggingFace

Udemy

Issued: September 2025

Git & GitHub

Udemy

Issued: June 2024

Agentic AI using LangGraph & LangChain

Udemy

In-Progress

Featured Projects

📝

Online Quiz Portal

Key features: MCQ creation, quiz creation, authenticating users and admins, assigning quiz to users and report generation.

Currently working to enhance the Quiz Portal app using Generative AI for auto generating MCQ

Java Spring Boot Microservices Hibernate JPA RestClient

📚

Library Application

Built an enterprise-grade Library Management System using FastAPI with modular microservices for User, Admin, Book, Borrow, and Security operations. Implemented JWT-based authentication, role-based access control, and Kafka event-driven workflows for approvals.

FastAPI Python Kafka PostgreSQL JWT RBAC

✨

Smart Quiz Generation

Developed an intelligent Quiz Portal using Python microservices for quiz creation, user management, and result generation. Integrated Agentic AI with LangGraph to automatically generate, evaluate, and personalize quizzes, delivering a scalable and adaptive assessment platform.

Python LangChain LangGraph FastAPI Groq JWT RBAC

Education

Bachelor of Technology in Computer Science Engineering

Alliance University | Bangalore, Karnataka

August 2017 - July 2021

Specialized in Computer Science with a focus on Artificial Intelligence and Machine Learning. Thesis: "Crop Yield Prediction using Machine Learning Techniques".

Class 10 & 12

Burnpur Riverside School | Burnpur, West Bengal

2015 - 2017

Pursued Computer Science in Class 10 and 12, developing early interest and fundamentals in programming and technology.

Get In Touch

📧

shusovan.chakraborty98@gmail.com

📱

+91 8918792672

💼

https://www.linkedin.com/in/shusovan-chakraborty/